The stupid is strong in this one…

Oh lordy.

I’ve been quite sick all week this week. It’s just a cold, but it’s been a big one. I’ve been off work for almost the whole week (thankfully being able to work from home), and am still recovering now (I sound like a hag! It’s actually kinda funny lol)

Despite being quite ill (and having no GPU at the moment… but that’s another story) I still showed up to raid on Wednesday and Thursday evening to help the team get another Jaina mount. It was pretty rough going, but hey, you gotta help the team out, right?

After our mythic Stormwall Blockade kill on Thursday night, some Slimy Kelpweavers dropped. I checked and they were an upgrade for me, and I won them. I promptly equipped them, as we got on the boat to Jaina. While we were waiting for the rest of the team to zone in, I checked my character screen to look at these Kelpweavers in a bit more detail.

But they were gone.

Instead, on my wrists where the Kelpweavers should be were Icebinder’s Bracers. Huh??! I searched my bags – no Kelpweavers. Then all of a sudden our GM was unable to speak in Officer chat. While he was trying to sort that out, I decided to hearth out to see if I had accidentally sold the wrists to a vendor when I repaired. So I get in to the inn – nup, nothing on the vendor. I brought Thor over and showed him – Icebinder’s on my character, but no Slimy Kelpweavers in my bags! He agreed he couldn’t see the wrists either. I decide to log out and log back in again to see if that would help.

So I log out… and can’t get back in again. Then the GM gets booted too… and a whole bunch of other people. Ahhh ok there are server issues. Crap! The server issues must have deleted my gear!! Ok this is making some sense. (Kinda?)

Once I get back in to the game I double check – still no wrists. But at least now I have an idea of why. So we eventually go on to kill Jaina and give out another mount, and I head over to Support to lodge a ticket.

Clearly there was a mistake here, but it’s ok! The Blizz Support team haven’t let me down yet! They can fix it!

I went to bed confused (and coughing) but hopeful it would be sorted out.

I received a reply the next day:

ok great! So it looks like it’s fixed itself overnight. Huzzah!

I log on to my character to check… but no. There are those Icebinder’s Bracers still on my wrists. And the only other wrists I have are Ape Wrangler’s Wristguards in my bags. This doesn’t make sense! I even did an Ask Mr Robot string for best in bags, and it had listed “Icebinder’s Bracers” in the wrist slot, and didn’t even have the Slimy Kelpweavers as an option to equip! They were clearly missing.

I took some screenshots to show the bracers I had on, and the Ape Wrangler’s Wristguards that were in my bags, and then sent off another reply:

(My favourite part (now) in that reply is my comment “I promise I’m not going batty!… I’m not being completely stupid!”. Yeah ok Cinder! Jokes on you!)

I was completely baffled by this point. Why could they see something on my character that I couldn’t? Did my character have an issue with getting loot? I was so paranoid about it that I did mount runs on an alt instead of her, just in case there was a bug that would make my loot disappear.

This morning I have another reply from Blizz… and honestly, it’s the most polite reply I’ve ever had, but I am absolutely certain behind the scenes they were either laughing their ass off at me, or rolling their eyes so hard at the stupid.

Here is the final reply in this saga:

Yeah… they were gloves, not bracers. *facepalm* And yes, they were most definitely on my character. In the hand slot, where they belong. I’m pretty sure my ticket is stuck up on a wall of “stupidest support issues” at Blizzard…

Clearly I’m sicker than I thought and my brain is a bit broken. Excuse me while I shamefully crawl back in to bed and die of embarrassment!

xo

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One Comment on “The stupid is strong in this one…

  1. Don’t worry 😉 Anyone who’s ever worked with customer support will tell you dealing with people having “senior moments” is an everyday occurence.
    But there will probably have been eye-rolling involved, yes.

    Liked by 1 person

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